Guest Terms & Conditions

Please review your booking details — including dates, location, occupants and total price — carefully before accepting any offer. By accepting an offer and confirming a booking you represent that all information is complete and accurate, and you enter into a binding agreement with the Host for the accommodation.

1. General

1.1 Workstays Eur Ltd is incorporated and registered in England and Wales with Company Number 17125585, registered and trading address 1 Larkspur Close, Hartlepool, Durham, TS26 0WD ("We", "Us" or "Our"). We operate the Work Stays platform at www.work-stays.co.uk. To contact Us, email support@work-stays.co.uk.

1.2 The guest is the business, organisation or person booking accommodation through the platform ("You" or "Your"). These Terms apply to Your use of the Services.

1.3 We act as a disclosed agent for the Host (the accommodation provider). We do not own, supply or control the accommodation. The contract for the accommodation is formed directly between You and the Host; We facilitate and administer it.

1.4 By registering and using Work Stays, You agree to be bound by these Terms. They apply to the exclusion of any other terms You may seek to impose.

2. The Work Stays Model

2.1 Work Stays operates a bid-based marketplace. You post a location-based accommodation request specifying Your requirements; Hosts in the relevant area are notified and may submit competitive all-inclusive offers. You review the offers and select the one that best meets Your needs.

2.2 Each offer is an all-inclusive price covering accommodation, cleaning, applicable VAT and any other charges. You are shown a single total price with no hidden fees.

2.3 When You accept a Host's offer and the booking is confirmed (the "Confirmation"), a binding contract for the accommodation comes into existence between You and the Host.

3. Registration and Verification

3.1 You shall provide accurate and complete company and contact information on registration and keep it up to date.

3.2 You shall complete any identity, company or creditworthiness verification We reasonably request. We may decline or suspend a registration or booking pending verification.

3.3 Where You add colleagues or team members to Your account, You are responsible for their use of the platform and for the accuracy of any booking they make on Your behalf.

4. Making Requests and Accepting Offers

4.1 You are responsible for the accuracy of the requirements You post (location, dates, number of occupants, budget, parking and other needs). Offers are made by Hosts on the basis of the information You provide.

4.2 Accepting an offer commits You to the booking on the stated terms. On accepting, You confirm the booking details are correct and You accept the Host's house rules attached to the booking.

4.3 For bookings of 28 days or more, You agree to complete any required declarations (such as principal-residence and right-to-rent confirmations) and to enter into the separate signed agreement that governs long-term lets.

5. Payment Terms

5.1 Bookings of 14 nights or fewer are invoiced in full in advance of check-in. Bookings of 15 nights or more may be paid in full, or — for bookings of 60 nights or more, where You request and the Host approves — monthly in advance at the Host's monthly rate.

5.2 A security deposit is payable on confirmation of a booking and is held by Us on behalf of the Host as security against damage.

5.3 Invoices are issued in advance of the due date and payment is required by the stated due date. We act as the Host's payment-processing agent and receive payment from You on the Host's behalf.

5.4 Where payment is not received by the due date, We may apply the late-payment process and, in the last resort, cancel the booking, at which point the applicable cancellation policy is enforced. Interest may accrue on overdue sums and You may be liable for reasonable collection costs.

6. Cancellation

6.1 For short stays (under 28 days), the cancellation policy selected by the Host for the listing applies. The tiers are: Non-Refundable; Strict (14 days of fees non-refundable / 14 days' notice during a stay); Flexible (7 days / 7 days' notice); Relaxed (2 days / 2 days' notice); and Super Relaxed (free to cancel up to 10am on any day of the booking).

6.2 For long-term lets (28 days or more), the notice period and termination terms are set out in the separate signed agreement, which supersedes the short-stay cancellation tiers for that booking.

7. Your Obligations During a Stay

7.1 You and Your occupants shall treat the property with reasonable care and comply with the Host's house rules attached to the booking.

7.2 You shall use the accommodation only for lawful purposes and shall not cause nuisance, damage, or breach of the Host's house rules.

7.3 You shall report any maintenance issue promptly through the platform so the Host can respond within the applicable timescales.

7.4 You are responsible for the conduct of all occupants and guests You place in the accommodation as if it were Your own conduct.

8. Damage and Security Deposit

8.1 You and Your occupants are liable for any loss or damage to the accommodation or its contents caused during the booking, beyond fair wear and tear.

8.2 Where loss or damage is evidenced by the Host in accordance with the platform process, We will request payment from You and, where it remains unpaid, may administer payment to the Host from the security deposit. You remain liable for any loss or damage exceeding the deposit held.

8.3 The security deposit, less any agreed deductions, is returned to You after checkout in accordance with the deposit-return process.

9. Nature of the Accommodation

9.1 The accommodation is provided by the Host, not by Us. The Host is responsible for the standard, safety, cleanliness and legal compliance of the accommodation.

9.2 Where the accommodation does not meet the agreed standard, is unavailable, or is incorrectly described, We will work with the Host to rectify the issue, provide suitable alternative accommodation, or — where neither is possible — facilitate cancellation and a refund of the affected portion of the fee, in accordance with the Host's obligations.

10. Non-Circumvention

NON-CIRCUMVENTION — DRAFT, PENDING LEGAL REVIEW

10.1 For a period of 24 months following the date of the last booking or enquiry made through the Work Stays platform, neither party shall directly or indirectly engage in, arrange, or facilitate any accommodation booking or transaction with a Host introduced through Work Stays, outside of the platform, without Our prior written consent.

10.2 Any renewal, extension, or new booking between You and a Host introduced through Work Stays must be processed through the platform for the duration of the non-circumvention period.

10.3 In the event of a breach, the breaching party shall pay to Workstays Eur Ltd a sum equal to three times the Commission that would have been payable on the circumvented transaction, together with any legal costs incurred in enforcement.

10.4 This clause applies to all users including Guests, Hosts, and any companies or individuals acting on their behalf.

10.5 We reserve the right to suspend or permanently ban any user found to be in breach of this clause.

11. Our Liability

11.1 Nothing in this agreement limits Our liability for death or personal injury caused by Our negligence, for fraud, or for anything that cannot lawfully be limited.

11.2 We act only as a disclosed intermediary. We are not a party to the accommodation contract between You and the Host and are not responsible for the accommodation, the acts or omissions of the Host, or the standard of the stay.

11.3 Subject to clause 11.1, We shall not be liable to You for any loss of profit, business, goodwill or reputation, or for any indirect or consequential loss. Our total liability to You in respect of any booking shall not exceed the fees We have received in respect of that booking.

12. Complaints

12.1 Complaints should be raised in writing. We will acknowledge within 48 hours and investigate and respond within 8 weeks of initial contact. Complaints relating to the accommodation itself will be raised with the Host on Your behalf.

13. Data Protection

13.1 We process personal data in accordance with Our Privacy Policy at www.work-stays.co.uk. Where personal data is shared between You and Us as separate controllers, each party shall comply with the UK GDPR and the Data Protection Act 2018 and use such data solely for the purposes of this agreement.

14. General

14.1 We may update these Terms from time to time. The Terms in force at the time of a booking apply to that booking. We will notify You of significant changes; continued use of the platform constitutes acceptance.

14.2 We may assign or transfer Our rights and obligations. You may only assign or transfer Yours with Our written agreement.

14.3 No waiver of a breach is a waiver of any subsequent breach. Each provision is severable; if any provision is unenforceable, the remainder continues in force.

14.4 No third party may enforce any term under the Contracts (Rights of Third Parties) Act 1999.

14.5 This agreement is governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.