Host Terms & Conditions

Please review your booking details — including dates, location, and total price — carefully. By confirming a booking you represent that all information is complete and accurate to the best of your knowledge. Upon confirmation, the booking constitutes a legally binding agreement between you and the Guest under these Terms.

1. General

1.1 Workstays Eur Ltd is incorporated and registered in England and Wales with Company Number 17125585, whose registered and trading address is 1 Larkspur Close, Hartlepool, Durham, TS26 0WD ("We", "Us" or "Our"). We operate the Work Stays platform at www.work-stays.co.uk. To contact Us, email support@work-stays.co.uk.

1.2 The host is the accommodation provider or operator ("You" or "Your") entering into this agreement with Us.

1.3 We act as Your disclosed agent and You wish to use Our agency Services to facilitate the short-term and longer-term letting of Your Accommodation on Your behalf, in return for Our Commission. For the avoidance of doubt, We do not purchase, resell, or supply accommodation and act solely as a disclosed agent on Your behalf. We are not responsible for the Accommodation itself, for which You enter into a contract directly with the Guest.

1.4 These terms and conditions ("Terms") apply to Your use of the Services and Our supply of the Services to You. By using the Work Stays platform and confirming a booking, You agree to be bound by these Terms.

1.5 These Terms apply to the exclusion of any other terms You may seek to impose, or which are implied by trade, custom or practice.

2. The Work Stays Model

2.1 Work Stays operates a bid-based marketplace. Guests post location-based accommodation requests; Hosts in the relevant area are notified and may submit competitive all-inclusive offers. The Guest selects the offer that best meets their needs.

2.2 Nothing is booked without Your confirmation of availability and price. You retain full control over pricing, availability, and which bookings You accept.

2.3 Our acceptance of Your participation in a booking takes place when the Guest accepts Your offer and You confirm the booking on the platform (the "Confirmation"), at which point the contract between You and the Guest comes into existence.

3. Appointment

3.1 You appoint Us as Your non-exclusive selling agent to provide Services in relation to arranging the short-term and longer-term letting and promotion of Your Accommodation.

3.2 We accept the appointment and agree to provide the Services. We may appoint sub-agents, including intermediary companies booking accommodation on behalf of third parties such as business-travel and relocation-management companies.

3.3 If the person entering into this agreement is not the legal and beneficial owner of the Accommodation, they warrant that they have authority to bind the owner for the purposes of this agreement.

4. Term

4.1 This agreement commences when You first confirm a booking through the platform and continues until terminated in accordance with clause 11.

5. Our Services

5.1 We will supply the Services using reasonable care and skill, in accordance with these Terms.

5.2 We reserve the right to amend the specification of the Services where required by any statutory or regulatory requirement, or where the amendment will not materially affect the nature or quality of the Services, on notice to You.

5.3 We will use reasonable endeavours to meet any agreed performance dates, but such dates are estimates only.

5.4 If Our ability to perform the Services is prevented or delayed by any failure by You to fulfil an obligation ("Your Default"), We may suspend performance, will not be responsible for any resulting costs or losses, and may require You to reimburse Us for costs We incur arising from Your Default.

5.5 We give no guarantee as to the number of bookings We may facilitate, and We are not obliged to advertise or promote Your Accommodation.

6. Minimum Standards for Accommodation

You shall provide the Accommodation:

6.1 In all material respects as specified and described by You on the platform for the purposes of the listing.

6.2 With fully functioning heating and hot water.

6.3 Fully furnished and serviced, with a fully functioning kitchen (or, as a minimum, a kitchenette suitable for the agreed number of Guests) and fully functioning bathroom(s).

6.4 Cleaned to a professional standard with a regular change of linen and towels, and in any event between all changes of occupancy.

6.5 With all utility and service costs (except outgoing telephone calls) included in the Accommodation Fees.

6.6 Maintained at all times in a clean, tidy, reasonable and tenantable condition.

6.7 With all relevant safety certificates held and maintained, including gas safety and electrical (EICR), and conforming to all applicable planning, licensing, health, safety, fire and hygiene requirements imposed by law.

6.8 With emergency management and maintenance support, including an emergency contact number available 24 hours a day.

6.9 If the Accommodation does not meet these requirements, becomes unavailable, or is incorrectly described, You shall notify Us as soon as practicable and: (a) rectify the issue immediately; or, failing that, (b) provide alternative Accommodation of the same or better standard, type and location, for which You are liable for any additional cost; or (c) where neither is possible, the Guest may cancel with immediate effect and receive a refund of the affected portion of the Accommodation Fee.

7. Your Obligations

7.1 It is a condition of these Terms that You meet all legal and regulatory compliance related to the offering of the Accommodation, including (and providing evidence to Us on request): fire safety compliance; applicable local licences, registration schemes and planning laws; a valid gas safety certificate (as applicable); a valid electrical safety certificate; a valid energy performance certificate (EPC); and permission from all relevant interested parties. If You are asked to confirm or provide evidence of compliance and do not do so, We may terminate this agreement with immediate effect and cancel the affected booking.

7.2 You shall cooperate with Us in a timely manner in all matters relating to the Services and provide complete and accurate information, notifying Us prior to check-in of any fault, issue or damage materially affecting the Accommodation.

7.3 You undertake that all information, materials and property details You provide are lawful, accurate, complete and not misleading, and shall inform Us immediately of any change or inaccuracy.

7.4 You shall provide the Accommodation strictly in accordance with the terms of each confirmed booking. If You fail to do so, You shall source suitable alternative accommodation of the same or higher standard, bearing any additional cost.

7.5 You shall keep Us informed of any feedback or complaints from a Guest, informing Us in writing within one working day of any complaint, and shall direct all Guest communication through Us.

7.6 All communication with Guests must occur through Us at all times.

7.7 You shall maintain all necessary licences, permissions and consents required before the Services start.

7.8 Non-circumvention. You shall not circumvent Us. The full non-circumvention provision is set out in clause 12.

7.9 You acknowledge that general wear and tear and maintenance are Your responsibility. In the event of loss or damage caused by a Guest, You shall notify Us in writing with photographic evidence within 48 hours of checkout, and provide an itemised resolution within a further 24 hours. Outside these timescales You may not seek reimbursement from the Guest, security deposit or any protection, unless We agree an extension in writing.

8. Bookings and Enquiries

8.1 Following a Guest enquiry, We will notify You via the platform unless, in Our reasonable opinion, the Accommodation is inappropriate for the Guest's needs.

8.2 Where You make an offer and the Guest accepts it, the booking becomes confirmed. The booking is subject to any house rules You set for Your Guest, in addition to the relevant parts of these Terms.

8.3 All confirmed bookings are binding on You from the time of Confirmation. You acknowledge that Confirmation is the point at which the contract between You and the Guest is formed.

8.4 On confirmation of Your first booking (and on request thereafter) You must provide: Your company name, registered office and company number; a certified copy of ID as reasonably requested; and confirmation of VAT registration status and number (if applicable).

8.5 We shall endeavour to undertake Guest identity verification and credit checks from time to time as set out in Our specification of Services.

9. Finance and Security Deposits

9.1 You warrant that all VAT and tax information You provide is accurate and up to date, and undertake to notify Us promptly of any change. The VAT treatment of Your Accommodation services remains Your responsibility to determine and take advice on.

9.2 You may set the Accommodation Fee on each booking only prior to Confirmation. After Confirmation, the Accommodation Fee cannot be amended.

9.3 Accommodation Fees must be provided inclusive of Commission, cleaning, parking, taxes and any other charges, with all applicable taxes clearly stated.

9.4 For each booking, We act as Your payment-processing agent, facilitating and receiving payment from the Guest of the Accommodation Fees on Your behalf.

9.5 A security deposit is taken from the Guest on confirmation of a booking and held by Us on Your behalf as security against damage. In the event of loss or damage, You shall follow the process in clause 7.9; We will request payment from the Guest and, where unpaid, administer payment to You from the security deposit. The Guest remains liable for all loss and damage during a booking.

10. Commission, Fees and Payment

10.1 In consideration of the Services, You shall pay Us Commission of up to 15% of the Accommodation Fees, at the rate agreed in writing between Us and You prior to the booking being confirmed.

10.2 We will transfer payment to You of the Accommodation Fee less Our Commission ("Payment"). All Accommodation Fees are clearly visible on each offer prior to Confirmation.

10.3 We shall be entitled to deduct Commission from the Payment (or otherwise invoice You where a deduction cannot be made). A VAT receipt for the Commission will be provided on request.

10.4 We shall make Payment on the 7th business day from either the start date of the relevant payment-schedule period or the date of the invoice, whichever is later. We reserve the right to extend this period to 14 business days if necessary. Payment will be made to Your nominated bank account.

10.5 For bookings of 28 nights or less, We will transfer the full amount due to You; where such bookings straddle two calendar months, We may pay in two equal payments, one in each month.

10.6 For bookings of more than 28 nights, We will transfer Payment pro-rated by the number of nights stayed in each month, payable month by month (or at such intervals as We may otherwise agree).

10.7 Guest payment terms: bookings of 14 nights or fewer are invoiced to the Guest in full in advance of check-in; bookings of 15 nights or more may be paid in full or, for bookings of 60 nights or more where the Guest requests and You approve, monthly in advance at Your monthly rate.

10.8 Unless agreed otherwise in writing, You authorise Us to issue accommodation invoices (and, where applicable, VAT invoices and credit notes) to Guests on Your behalf, identifying You as the supplier and Us as disclosed agent. You remain responsible for accounting to HMRC for the correct output VAT on Your services, and We accept no responsibility for the VAT treatment You instruct.

10.9 Our Commission and any other fees payable by You are invoiced separately and do not form part of the accommodation supply.

10.10 If You fail to make a payment due to Us by the due date, interest accrues on the overdue sum at 4% per year above the Bank of England base rate from time to time, and You shall pay Our reasonable costs of collection.

11. Termination

11.1 Either party may terminate this agreement with immediate effect on written notice if the other commits a material breach not remedied within seven days of written notice, or becomes insolvent or unable to pay its debts.

11.2 Either party may terminate without cause on not less than two months' written notice.

11.3 If You abuse or harass Our staff, We may terminate with immediate effect and disallow Your use of the Services.

11.4 Termination does not affect bookings confirmed before the effective date of termination; the parties' rights and obligations in respect of those bookings survive termination.

12. Non-Circumvention

NON-CIRCUMVENTION — DRAFT, PENDING LEGAL REVIEW

12.1 For a period of 24 months following the date of the last booking or enquiry made through the Work Stays platform, neither party shall directly or indirectly engage in, arrange, or facilitate any accommodation booking or transaction with the other party that was introduced through Work Stays, outside of the platform, without Our prior written consent.

12.2 Any renewal, extension, or new booking between a Host and Guest introduced through Work Stays must be processed through the platform for the duration of the non-circumvention period.

12.3 In the event of a breach, the breaching party shall pay to Workstays Eur Ltd a sum equal to three times the Commission that would have been payable on the circumvented transaction, together with any legal costs incurred in enforcement.

12.4 This clause applies to all users including Hosts, Guests, and any companies or individuals acting on their behalf.

12.5 We reserve the right to suspend or permanently ban any user found to be in breach of this clause.

13. Liability

13.1 Nothing in this agreement limits either party's liability for death or personal injury caused by negligence, for fraud, or for anything that cannot lawfully be limited.

13.2 Subject to clause 13.1, We shall not be liable to You for any loss of profit, business, goodwill or reputation, or for any indirect or consequential loss.

13.3 Subject to clause 13.1, in relation to each booking Our liability is limited to the Commission paid to Us in respect of that booking. Where the liability does not relate to a particular booking, Our liability shall not exceed the total Commission paid by You in the relevant year.

13.4 We are not responsible for the acts or omissions of Guests, or for any damage caused during their use of the Accommodation; Our only obligation is to invoice the Guest and administer the security deposit.

14. Indemnity

14.1 You shall indemnify Us in full against all damages, expenses, losses, claims, liabilities, fines and costs (including legal costs) We incur as a result of: (a) any breach by You of Your obligations under this agreement; (b) any failure to meet the agreed standard of the Accommodation, including any deficiency in quality, cleanliness, hygiene or safety; or (c) the Accommodation not fulfilling the requirements in clause 6.

14.2 This indemnity survives termination of this agreement.

15. Insurance

15.1 You shall maintain, for the duration of this agreement, with a reputable insurer, public liability insurance and buildings and contents insurance to a minimum of £1 million, to cover injury and damage to third parties and their belongings whilst in the Accommodation. You must notify Your insurer that the Accommodation will be let.

15.2 You shall, on request, supply Us with evidence of valid insurance cover.

16. Complaints

16.1 We are committed to a high-quality service. Complaints should be raised in writing, will be acknowledged within 48 hours, and investigated and responded to within 8 weeks of initial contact.

17. Data Protection

17.1 We process personal data in accordance with Our Privacy Policy at www.work-stays.co.uk. Where Guest personal data is shared between You and Us as separate controllers, each party shall comply with the UK GDPR and the Data Protection Act 2018 and use such data solely for the purposes of this agreement.

18. Confidentiality

18.1 Each party shall keep confidential the other's confidential information during the agreement and for one year after termination, save as required by law or to advisers who need to know for the purposes of the agreement.

19. Force Majeure

19.1 We are not liable for any failure or delay in performing Our obligations caused by an event beyond Our reasonable control. Our obligations are suspended for the duration of such event.

20. General

20.1 We may assign or transfer Our rights and obligations. You may only assign or transfer Yours with Our written agreement.

20.2 No waiver of a breach is a waiver of any subsequent breach. Each provision is severable; if any provision is unenforceable, the remainder continues in force.

20.3 Any variation must be in writing and signed by both parties. Nothing in this agreement creates a partnership or joint venture.

20.4 No third party may enforce any term of this agreement under the Contracts (Rights of Third Parties) Act 1999.

20.5 This agreement is governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.